They Left Your Program—Now Use Their Feedback to Adapt

Participant drops out are program design feedback insights in disguise. We don’t often think of former participants as a source of program design feedback. We mostly tweak our programs and services based on program design feedback from participants who stay. However, in getting feedback from participants who leave, we often discover ways to build stronger programs. […]

The post They Left Your Program—Now Use Their Feedback to Adapt appeared first on Nicole Clark Consulting.